How will the payment process be for D2D home Service and Pick-up & Deliver?
For D2D Home Service:
Initial information on the repair cost will be given to the customer prior deployment of dealer representative to customer’s location.
The final repair costs will be confirmed upon actual inspection of the vehicle.
After completion of service, dealer representative will collect the payment and in return gives the customer a copy of the invoice and acknowledgement receipt.
For D2D Pick-up & Delivery:
Upon pick-up of the vehicle, the dealer representative will provide an initial information on the scope and cost of repair to the customer.
In the course of servicing of the vehicle at the dealership, the Service Advisor will communicate to the customer any other findings/additional repairs requiring customer’s approval.
The final repair costs will be confirmed after completion of repair which will be communicated to the customer prior delivery of vehicle.
Upon arrival at customer’s location, dealer representative will collect the payment and in return gives the customer a copy of the invoice and acknowledgement receipt.