FAQs | Hyundai @YourService | Service | Hyundai Philippines

Tags: Hyundai At Your Service, @YourService


Frequently Asked Questions

Who is eligible to book a service appointment online?

Online service appointment booking is open to customers who owns any of the following Hyundai vehicles:
 
Accent Hatch Grand i10 i30 Santa Fe
Accent Sedan Grand Santa Fe IONIQ Sonata
Azera Grand Starex Kona Starex
Elantra H-100 Matrix Tucson
Eon i10 Palisade Veloster
Genesis Coupe i20 Cross Sport Reina Veracruz


What type of services can be booked online?

Option 1: Preventive Maintenance Service (PMS)
Regular maintenance service needed to keep your vehicle in tip-top shape.
 
Option 2: General Job (GJ)
Covers mechanical repairs not included in the scope of the regular PMS.
 
Option 3: Dealer-to-your-Door (D2D) - Home Service
Our service team will perform your vehicle's PMS at the convenience of your home.
 
Option 4: D2D - Pick-up & Delivery
Our Service Team will come and pick-up your vehicle and bring it to our service workshop and  will deliver it back to you after the repairs.


How many services can be booked per transaction?

Only one (1) type of service can be booked at a time.


How long will the services take?

The lead time of the vehicle repair (depending on the type of service) shall be communicated to you by the dealer.


What do I need to bring when I set a service appointment at the dealership?

You need to bring your service passport and/or the vehicle's registration/OR-CR.


What will happen if I fail to show up for my appointment at the dealership?

Your slot will be given to a walk-in customer.
 
A dealer representative shall call you to reschedule your service appointment.


Do the D2D Home Service and D2D Pick-up & Delivery cater to any area?

This depends on the dealer where the appointment was booked and shall be confirmed by the said dealer.


What type of services can be performed under the D2D Home Service?

This service is for minor PMS repairs only, covering 1K & 5K, 5K Series, and 10K Series PMS.


What type of services can be performed under the D2D Pick-up & Delivery Service?

This covers any type of service from PMS to mechanical repairs.


How will the payment process be for D2D home Service and Pick-up & Deliver?

For D2D Home Service:
Initial information on the repair cost will be given to the customer prior deployment of dealer representative to customer’s location.
The final repair costs will be confirmed upon actual inspection of the vehicle.
After completion of service, dealer representative will collect the payment and in return gives the customer a copy of the invoice and acknowledgement receipt.
 
For D2D Pick-up & Delivery:
Upon pick-up of the vehicle, the dealer representative will provide an initial information on the scope and cost of repair to the customer.
In the course of servicing of the vehicle at the dealership, the Service Advisor will communicate to the customer any other findings/additional repairs requiring customer’s approval.
The final repair costs will be confirmed after completion of repair which will be communicated to the customer prior delivery of vehicle.
Upon arrival at customer’s location, dealer representative will collect the payment and in return gives the customer a copy of the invoice and acknowledgement receipt.


How will I know if the appointment I booked is confirmed?

A dealer representative will call you to confirm your appointment booking.


Can I set a service appointment online a day before my preferred date of visit/schedule?

This site only allows you to book a service three (3) days from your preferred date of servicing.
This is done to give enough time for the dealers to prepare and confirm the service appointment with the customer.


Which Hyundai dealer caters to the online booking services?

The online service appointment is available to all 42 Hyundai dealers nationwide.