Hyundai fast-tracks customer satisfaction through world-class auto maintenance and repair service

Tags: News, Fast Track, Service

Fast Track Service

Hyundai Fast Track boasts of a specially trained four-man service team and state-of-the-art equipment to pamper your car.

Fast Track Service 2

Comfort while you wait. Hyundai’s world-class Global Dealership Space Identity ensures end-to-end comfort and efficiency for customers queueing up for their periodic vehicle maintenance services.

The Fast Track Service of Hyundai Asia Resources, Inc. (HARI) promises vehicle owners complete preventive maintenance service (PMS) in 30 minutes, or the service is provided for free.

The latest generation of Hyundai’s pioneering Jet Service program is currently offered in 18 out of HARI’s 42 dealerships within and outside of Metro Manila.

Bent on sustaining its award-winning After Sales service for passenger and commercial vehicles, HARI aims to have 36 Fast Track-ready dealerships up and running by the end of the year.

The half-hour guarantee is made possible by state-of-the-art equipment manned by a team of highly-trained experts, and the ongoing digitization of service operations.

Scheduling service appointments has also become easier with HARI’s online portal One can avail of Fast Track by booking an appointment or visiting a dealership as a walk-in client.

The 30-minute guarantee comprises routine procedures, such as oil change, brake cleaning, and checks on lights, wipers, and engine fluids. One can also have additional services done, like having brake pads, wiper blades, and busted bulbs replaced.

According to HARI President and CEO Ma. Fe Perez-Agudo, “Hyundai is known for top-notch after-sales service around the globe, and our dealerships and service crew in the Philippines live up to that world class standard. This is why I take every opportunity to salute our hardworking and dedicated Service front liners at our dealerships--the men and women who strive for excellence in everything that they do, embodying the values of Hyundai Philippines' 'Gusto' campaign: kung ano ang gusto mo, kaya kong ibigay. May kasama ka sa biyahe ng buhay."

The first semester of 2018 saw HARI’s After Sales division getting nods from Hyundai Motor Company as well as prestigious consumer bodies.

HARI’s blockbuster first quarter wins include three awards for excellence in Commercial Vehicles, Passenger Car, and Customer Satisfaction in After Sales. This was recently capped by the 2018 edition of the JD Power Initial Quality Study, ranking Hyundai among the top three auto brands, representing a big jump from eighth-place ranking in 2017. Hyundai has also been named the Most Satisfying Popular Brand in AutoPacific’s 2018 Vehicle Satisfaction Awards.

With the recent launch of the Hyundai Dream Centre Philippines (HDCP), the new technical skills training hub of Hyundai in the Philippines, HARI aims to not only level up the training of its service crew but also to empower young Filipinos who have the potential to pursue productive careers in the manufacturing and automotive industries.