Hyundai Asia Resources, Inc. (HARI), the authorized distributor of Hyundai automobiles in the Philippines, believes that effective communication with its customers, through
seamless customer interaction at all touch points, is the key in achieving its vision of becoming the leading automotive firm and trusted lifetime partner of Filipinos in creating value for a sustainable future.
In line with this, HARI has established Hyundai Customer Assistance and Response System,
or “Hyundai CARES”. “Hyundai CARES” is a centralized customer contact center operated by HARI which features one number to call for any requirement a customer may have on his/her Hyundai vehicle, regardless of the selling and servicing dealership. Manned by competent and experienced contact center agents and supported by subject matter experts in all aspects of dealership operations (i.e., sales, service, parts, customer care), “Hyundai CARES”
hopes to provide timely and adequate customer solutions ranging from sales inquiries, service appointments, maintenance and repair inquiries/ technical concerns, to parts inquiries, roadside assistance, and other customer services.
We are pleased to inform you that HARI is pilot testing its Hyundai Customer Assistance and Response System, or “Hyundai-CARES”
initially at Hyundai North EDSA (HNE) starting April 15, 2015. Kindly note that during this pilot testing period, “Hyundai CARES” will be available ONLY to HNE customers.
You can get in touch with “Hyundai CARES”
through telephone number +632 877 4977 or e-mail address: email@example.com initially from 8:00 AM – 5:00 PM, Mondays through Saturdays.
We thank you for your valued participation in the pilot testing of “Hyundai CARES”
at HNE. Once the pilot testing has been completed in selected dealerships, please do watch out for the announcement of the full roll-out of “Hyundai CARES”.
Very truly yours,
Hyundai Asia Resources, Inc.