• HARI champions sustainability in 2018; builds on previous milestones

    A champion for sustainability. Hyundai Asia Resources, Inc. (HARI) counts over a decade of engaging in public-private partnerships that have resulted in long-term solutions to the impact of climate change in the country and in ASEAN. Notable efforts include (clockwise, from bottom left) the Hyundai Logistics Center (HLC) in Calamba, the country’s pioneering green logistics center; the Rain Water Harvesting System which addresses water scarcity in Tanay, Rizal; the Hyundai New Thinkers Circuit ( …

    Read More...
  • HARI Achieves Double-digit Sales Growth for 2017

    “Listening and understanding the voice of customers led to HARI’s significant growth in 2017. Our success is our customers’ success.” --Ma. Fe Perez-Agudo, HARI President and CEO   Performance and Drivers   Hyundai Asia Resources, Inc. (HARI), the official distributor of Hyundai vehicles in the Philippines, closed its 2017 sales with a record-high of 37,678 units, a 12% sales growth from 33,695 units in 2016.   The Passenger Cars (PC) segment grew by 7% in 2017, registering sales at 25,529 …

    Read More...
  • HARI Gears Up for TRAIN

      January 22, 2018, Bonifacio Global City. Management of Hyundai Asia Resources Inc. (HARI) welcomed Department of Finance (DOF) Assistant Secretary Ma. Teresa S. Habitan for an exclusive briefing on the impact of the Tax Reform for Acceleration and Inclusion (TRAIN) Law (RA 10963) on automotive firms and related industries, such as fuel and real estate. She also discussed the second TRAIN package, which proposes the reduction of corporate income tax rates and the rationalization of business …

    Read More...
  • Hyundai, GK Kick off Next Leg of Partnership for Share Prosperity with new vehicle donation for fast-rising social enterprises

    Hyundai Asia Resources, Inc. (HARI), through its corporate social responsibility (CSR) arm HARI Foundation, Inc. (HFI), renewed its commitment to support Gawad Kalinga’s (GK) social entrepreneurship program with the donation of five vans that will further drive GK’s spirit of innovation and enterprise to more parts of the country. The vehicle turnover ceremony capped the 5th Global Social Business Summit which was held at the Hyundai Center for Green Innovation located in GK Enchanted Farm in …

    Read More...
  • Together is always better: Hyundai, Gawad Kalinga Explore New Approaches for Shared Prosperity at 5th Global Social Business Summit

    Hyundai Asia Resources, Inc. (HARI), through its corporate social responsibility (CSR) arm HARI Foundation, Inc. (HFI), renewed its commitment to support Gawad Kalinga’s (GK) social entrepreneurship program at the 5th Global Social Business Summit held at the Hyundai Center for Green Innovation. HFI President Ma. Fe Perez-Agudo joined a panel of leaders from the public and private sectors to tackle the topic, “A Fresh Connection for Communities: New Approaches for Shared Prosperity.” At the …

    Read More...

Hyundai PH Cited for Outstanding After-Sales Service

image

 

Following the recent recognition for exemplary customer service in the passenger car and commercial vehicle categories given by South Korean automotive giant Hyundai Motor Company (HMC), Hyundai Asia Resources, Inc. (HARI), the official distributor of Hyundai passenger and commercial vehicles in the Philippines, received the second highest ranking in the 2017 Philippines Customer Service Index (CSI) StudySM conducted by J.D. Power.

 

The study, now on its 17th year, was fielded between February and May 2017, where a total of 1,951 new vehicle owners participated. Respondents are owners who purchased their vehicles between February 2015 and May 2016 and who brought their vehicles to an authorized service center or dealer for maintenance or repair work between August 2016 and May 2017.

 

HARI bested the nine other mass market brands included in the study, registering impressive ratings in all five factors measured, namely: service quality; service initiation; vehicle pick-up; service, facility; and service advisor.

 

HARI President and CEO Ma. Fe Perez-Agudo noted, “This recognition validates that we are doing something right—and that is going the extra mile to deliver service with heart. As always, we give back the honor to our customers, keeping to our ‘Gusto’ promise: kung ano ang Gusto mo, Kaya naming ibigay. Kasama ninyo ang Hyundai sa biyahe ng buhay. Trust that the culture of service excellence at Hyundai will continue to grow and live on.”

 

Hyundai Philippines’ current campaign, “Gusto Ko, Kaya Ko, Sama Tayo,” transcends the standard definition of mobility. Beyond cutting edge design and technology offerings, Hyundai’s “Gusto” is driven by the Filipino customer’s dreams, needs, and values.

Team Hyundai and Accent Club member Froilan Santiago, a proud owner of a 2016 Accent, is one of the thousands of Hyundai car owners who have been at the receiving end of the first-rate after-sales service at Hyundai dealerships. Said Santiago, “I value that the service staff are easy to talk to and very accommodating with my requests and queries. I’m also impressed by the expertise and performance of the mechanics, who are very approachable. I believe (this) is important to customers.”

 

This same brand of customer focus is what Team Sante Fe member Mark Pangilinan appreciates most in Hyundai dealers. “Ever since I got my 2016 Sante Fe, I always make sure to avail of service only from Hyundai. They would update me on every detail and even call me a few days after the service just to check on the car. Hyundai never disappoints.”